Terms & Conditions
Booking Terms & Conditions
PRICES & BROCHURE / WEBSITE VALIDITY
Prices are quoted in Australian dollars (inclusive of GST). Tour prices are per person, are correct at time of publication and can be subject to change at the discretion of ADAMS Pinnacle Tours (A & N Enterprises Australia Pty Ltd).
Tours and cruises include all sightseeing, entry fees and meals as stated in the full itinerary (which can be viewed at www.pinnacletours.com.au), however are subject to change solely at the discretion of ADAMS Pinnacle Tours (A & N Enterprises Australia Pty Ltd).
CONDITIONS OF TRAVEL
ADAMS Pinnacle Tours (A & N Enterprises Australia Pty Ltd) reserves the right to alter the route or itinerary of any of its tours and arrange alternative carriers to those advertised if necessary. No refunds will be given in these circumstances or in the event of any delay, curtailment or alteration of a trip resulting from any cause beyond our control, including but not limited to severe weather conditions. Components of trips are weather dependant and ADAMS Pinnacle Tours (A & N Enterprises Australia Pty Ltd) cannot be held liable if trip components are not available on the day of travel. ADAMS Pinnacle Tours (A & N Enterprises Australia Pty Ltd) can’t guarantee pick up or drop off times and is not liable for passenger failure to connect with other services or any associated costs resulting from such delays. We accept no responsibility for loss or damage to personal belongings or baggage. The Aboriginal components of our tours are subject to cultural conditions. Participants may be absent due to cultural commitments with minimal prior notification and ADAMS Pinnacle Tours (A & N Enterprises Australia Pty Ltd) reserves the right to amend the itinerary in these circumstances with no obligation to refund.
Whilst we make every effort to safeguard our passengers, ADAMS Pinnacle Tours (A & N Enterprises Australia Pty Ltd) cannot be held liable for any damage, injury, or loss of any kind caused by or resulting from any act or omission by its employees, agents or contractors. Passengers should note that adventure travel involves a higher than normal risk and a signed release may be required from all participants before departure. ADAMS Pinnacle Tours (A & N Enterprises Australia Pty Ltd) also assumes no responsibility for any act of negligence, act or omission whatsoever by any company whose services are used as part of packages provided, including but not limited to activity and accommodation providers.
Tours require minimum passenger numbers to operate. In circumstances where minimum numbers are not reached, an alternative may be offered or a smaller vehicle used.
Travel insurance is not included. ADAMS Pinnacle Tours (A & N Enterprises Australia Pty Ltd) strongly recommends that passengers take out their own travel insurance policy which covers personal liability, cancellation, loss of luggage and personal effects.
Pick up details will be advised at time of booking. Tours must be reconfirmed 48 hours prior to departure by calling 1300 551 687 (within Australia). Failure to do so may result in the cancellation of your booking. Hotel pick ups are available on request at time of booking from select Perth City Hotels. Most tours also provide a free drop-off service.
DIESEL FUEL LEVY
ADAMS Pinnacle Tours (A & N Enterprises Australia Pty Ltd) reserves the right to charge a fuel surcharge as a result of escalation in the price of crude oil.
Due to the extensive organisation involved with touring, a strict cancellation fee will be applicable to compensate for costs and lost revenue. We strongly recommend you take out travel insurance to cover
against such charges. Once a booking is made the following cancellation fees will apply:
Day Tours and Short Break Adventures
25% deposit confirms tour with full payment required
30 days before departure.
Cancellation Fees Day Tours and Short Break Tours
- 30+ days prior to departure; no fee payable
- 16 – 29 days prior to departure; 25% of total price
- 15 – 2 days prior to departure; 50% of total price
- Within 24 hours of departure; 100% of total price
If you fail to join a tour or join it after departure, or leave it prior to its completion, no tour refund can be made. The above cancellation fees are in addition to fees which may be levied by accommodation house properties, travel agents or third party tour and transport operator cancellation fees.
DEPOSIT AND FINAL PAYMENT
A deposit of 25% is required to confirm a Day Tour or Short break tour. With the remainder due at least 30 days prior to tour departure. Failure to adhere to the payment policy may result in cancellation of your booking. Credit card payments attract a surcharge fee of 1.5% (Master Card and Visa), 2.5% (Diners Card) and 3% (Amex). Please note all bookings made online and via this website must be paid in full. If preferring a deposit booking/s please call our reservations office on 1300 551 687 (within Australia) or (+61)8 6270 6060 (outside Australia).
Amendments to Bookings
Amendment Fees Day Tours
If you wish to transfer from one trip to another or transfer your booking to a third party you must notify us at least 15 days prior to the proposed departure date. A fee of AU$50 per person per change may
apply (in addition to any charges levied by hotels, ground operators). If you notify us less than 15 days prior to the proposed departure date the refund policy applicable to cancellations will apply.
Amendment Fees Short Break Tours (tours of 5 days or less in duration)
If you wish to transfer from one trip to another or transfer your booking to a third party you must notify us at least 30 days prior to the proposed departure date. A fee of AU$100 per person per change may apply (in addition to any charges levied by hotels, ground operators). If you notify us less than 30 days prior to the proposed departure date the refund policy applicable to cancellations will apply. Transfers to a third party are only permitted where the transferee meets all the requirements in relation to the trip, and transfers to another departure can only be made to a departure within the current validity period.
Other Change/Amendment Fees for all Tours
Amendments to any other arrangements made in conjunction with your trip may incur an AU$100 administration fee per booking per change. This fee is in addition to any charges levied by hotels, ground operators or airlines. No amendments are permitted to your booking within 7 days of departure. You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation fees. If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services.
Cancellation by ADAMS Pinnacle Tours
We may cancel a trip at any time up to 28 days before departure. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, Travel Insurance excess or non-refundable flights. Please note that different cancellation conditions may apply to some Day Tours and Short Break Adventures – please ask your booking consultant for details.
Child fares are available on most tours for passengers aged between 4 and 12 years inclusive. Infants (0-3 yrs) are free when travelling with an adult, however touring is not generally recommended due to the large distances travelled. Depending on age, children on tour may be required to be seated in booster seats or other child safety accredited seating. At all times, ADAMS Pinnacle Tours (A & N Enterprises Australia Pty Ltd) reserves the right to not accept children on tours due to safety concerns.
Concession fares apply to holders of senior or pensioner cards and full-time students. Card membership numbers must be quoted at time of booking.
LUGGAGE ON TOUR – WHAT TO PACK
Due to the equipment required for tours, vehicles have limited luggage space remaining. We therefore ask passengers to limit baggage to a strict 15kg maximum soft bags are preferred. We suggest you include the following essential items: non-slip walking shoes (sneakers), sun screen, hat, beach towel, bathers, flashlight, camera and small bottle of water. We recommend that items of value, including electronic items, should not be carried on tour, and liability and risk is with the owner.
These Website Terms and Conditions will apply to: (A) Your Use Of Our Website; (B) Our Supply Of Products And Services; and (C) Our Contact With You.
This website (“Website”) is owned and operated by ADAMS Pinnacle Tours.
Please ensure that you review all of the following sections of our Website Terms and Conditions carefully before using our Website – your use of and access to any page or part of our Website indicates that you agree to comply with and be bound by all of these terms and conditions.
If you do not agree to our Website Terms and Conditions you will not be permitted to access or use our Website.
A. YOUR USE OF OUR WEBSITE
You may only use this Website: for your own personal, non-commercial use only (which will at all times be reasonable and not abusive); or to obtain information on, check the suitability and availability of our products and services; or for purposes legitimately connected with purchasing our products and services; or to access or retrieve your travel information and/or booking data, manage your preferences or to get into contact with us about your bookings or travel arrangements; or submit and share your views, reviews and comments on our products and services.
You agree that you shall not: access, extract, use or copy any material or information on this Website for any commercial purpose or for any purposes which are unlawful. In particular, you are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this Website except that you may print off any individual page for your own personal use; or use this Website in a way that causes or may cause an infringement of the rights of any other party or which breaches any standards, regulations or codes published by any relevant authority; or use this Website in any way that interferes with or affects the performance of the Website or our systems or which interferes in any way with other users use of the Website; orGain, or attempt to gain, any unauthorised access to our Website, our other systems and/or to the personal data, information or booking data of other users and customers; or make any unauthorised, false or fraudulent reservation on this Website.
Ownership And Use Of Material And Information On Our Website
This Website displays registered and unregistered intellectual property such as brands, designs, data, content, copyright material and trademarks, with rights in the United Kingdom and/or other countries and which belong to us or to companies within the TUI Travel PLC group or which have been licensed to us. Other product and company names mentioned and third party content displayed on this Website are proprietary to their respective owners. You are not licensed to use any of the marks on our Website unless written permission is granted, and you may not meta tag any of these marks.
Unless otherwise stated, we own (or are licensed to use) the intellectual property rights in the content and information in this Website, including (without limitation) all text, sound, photographs, images, logos, videos, maps, podcasts, blogs, customer reviews, graphics, design, underlying source code and software. Subject to the “Authorised Use” section above, material and information, either whole or in part, from this Website may not be reproduced, copied, republished, downloaded, posted, broadcast or transmitted in any form or medium without our and/or the appropriate owner’s prior written permission.
If you wish to include a link to our Website, unless you have our written permission, you may only do so to our homepage.
This Website contains links to other websites that may either be websites operated by companies or brands which are members of the TUI Travel PLC group of companies or external websites operated by our selected suppliers or partners or other third party websites. Occasionally as you browse, book travel arrangements or use the functionality on this Website we may provide you with links or connect you to websites which may be our branded or third party branded sites. These links or connections are made available so you can search for and purchase additional services, find out further information on our services and your personal travel arrangements quickly and easily and find out about the products and services of our other group companies and brands. Please note that we are not responsible for nor do we endorse the content of these websites and your access and use of these websites will be subject to the terms and conditions of those websites.
We have made available various services, tools and functionality on this Website for your use. The information set out by us on these pages tells you how you can use these services, tools and functionality to find out about and book our products (as well as those provided by our selected partners), view content provided by us, interact with us and submit and share views with other customers. Your use of this Website in these ways is subject to these Website Terms and Conditions that incorporate:
B. OUR SUPPLY OF PRODUCTS AND SERVICES
Normally when you purchase our products and/or services and book travel arrangements on this Website your agreement is with ADAMS Pinnacle Tours and if not we will make it clear to you that ADAMS Pinnacle Tours is acting as an agent for another travel provider. See our Booking Terms and Conditions for the terms and conditions relevant to the purchase of travel products and holidays from us.
In addition, when you book any products or services from us, you will do so subject to these Website Terms and Conditions, our Booking Terms and Conditions and such further terms and conditions as may be applied by the hotel or cruise ship where you will be staying (together, the “Conditions of Contract”). These Conditions of Contract constitute the entire agreement and understanding between you and ADAMS Pinnacle Tours in relation to their subject matter. By proceeding with a booking, you acknowledge that you have read and understood all of the Conditions of Contract and agree to be bound by them. However, if you do not or cannot accept our Conditions of Contract in full, you must stop using our Website immediately. These Conditions of Contract may vary from time to time. By browsing this Website you accept that you are bound by the Conditions of Contract current at the time when you browse or book.
Please note that ADAMS Pinnacle Tours may provide accommodation, transport from a wide range of third party accommodation providers and carriers including airlines, ships and railways. The provision of these arrangements will be subject to the terms and conditions of each provider or carrier as part of your Conditions of Contract with us (either as agent for the provider or carrier or as part of our holiday package as you will see in section 1 of the Booking Terms and Conditions). Other holiday and travel related services such as travel insurance, car hire, foreign exchange and travel money cards are supplied by our selected service providers and are available for you to purchase through our own branded websites or directly via the supplier website – the supply of these products and services to you shall be subject to the terms and conditions of each service provider and not us. We cannot list all of the supplier’s and their terms and conditions here but you will be able to find the terms and conditions or conditions of carriage for these suppliers on their own web sites – you will need to have read them carefully before you book and/or travel. If you are unable to find these then please Contact Us.
C: OUR CONTACT WITH YOU
These terms and conditions do not affect your statutory rights.
Updates and Changes
We may remove or make changes to the products, information, content, materials, tools and features on this Website at any time without liability and without notice to you. We also reserve the right to immediately terminate or suspend your use of or access to this Website at any time and without notice if we consider that you have breached any of our Terms and Conditions. We may also change or modify all of any parts of our Terms and Conditions at any time and such changes or modifications shall be effective immediately upon their publication. You should review these regularly to ensure you are familiar with the most up to date version. Browsing and continuing to access or use our Website constitutes your acceptance of the updated terms and conditions and you agree to by bound by the updated terms and conditions.
To the maximum extent permitted by law, we disclaim all warranties, whether express or implied by statute, custom or usage relating to the information contained in this Website and we shall not be liable for any losses or damages whatsoever, whether in contract, tort (including negligence), or otherwise arising from this website, or from any interruption or delay in accessing this Website.