Integrated Management System (IMS)

Why choose ADAMS as your preferred transport provider?

ADAMS has over 35 years of experience in the industry, delivering high quality services to our customers and interested parties. We are certified with Quality Management System ISO 9001:2015. This will give you the confidence that ADAMS will ensure the quality of all services provided. From the initial inquiry to the collection of feedback, we offer a commitment to quality and absolute satisfaction. Our software-based Quality Management System allows the tracking of the delivery of our services. It ensures that any issues are managed according to the ADAMS Integrated Management System Procedure.

ADAMS staff are trained in the continual improvement aspect of our Integrated Management System (IMS) therefore fulfilling the requirements to the delivery of a quality service, safety, health and environment protection.

ADAMS are acknowledged that the Occupational Health and Safety, Environment and Quality of activities, products, services provided to our customers, employees and interested parties are the highest priority to ADAMS. Commitment of ADAMS Management reflected in our IMS Policy.

Acknowledgement of our occupational safety, quality, and environment policy


Health and Safety

We look after your safety and comfort.

ADAMS Occupational Health & Safety Management System has been designed and implemented to meet all requirements of Australian Standard of AS/NZS 4801:2001, be aligned with International Standard OHSAS 18001. ADAMS are planning to be accredited to International Standard of AS/NZS ISO 45001:2018.

Those standards set a range of benchmarks and requirements for all personnel in the provision of services in the safest possible manner. From fleet maintenance system, vehicle tracking, intensive staff training program to 24/7 operations support, we ensure that the highest of safety is provided when you travel with ADAMS.

Safety is everyone’s responsibility, and ADAMS is leading the way in the improvement of safety in the Coach Transport Industry.

For more information on Occupational Health and Safety Standards



Research has shown that one full coach has five times less CO2 emissions per passenger per kilometre than a jet aircraft on the same route. For every full coach, there are at least 16 fewer cars on the road. Therefore, coach transport is the most environmentally friendly way to transport large groups of passengers.

ADAMS Pinnacles offer a unique advantage in the protection of the environment. Our modern fuel efficient fleet of vehicles, many of which exceed the requirements of EURO 5, the most stringent emissions control requirements, make us the most environmentally efficient coach operator in the state.

This combined with our commitment to reducing the use of air transport ensures the protection of our environment for future generations.

ADAMS have a highly advanced Environmental Management System designed to manage our interactions with the environment and minimise our impact. This system is designed to meet the requirements of ISO 14001 – the international standard for environmental management. We currently recycle all our engine oil and all rags are recycled. We also have an advanced water control and recycling system to recycle the water used in cleaning coaches. ADAMS are planning to be accredited to International Standard of AS/NZS ISO 14001:2016.

For more information on ISO 14001



Our quality management system focuses of all aspects of the delivery of our services. From the initial inquiry to the collection of feedback, we offer a commitment to quality and the absolute satisfaction of our clients. Our software-based quality management system allows the tracking of quality conformances, customer complaints and quality issues with our services. This ensures that any issues are managed in line with our quality management procedures to maintain the continual satisfaction of our clients.

All staff are trained in the use of the quality management system to ensure they understand their requirements in regards to the delivery of a quality service. At ADAMS, after safety, it’s all about the service.



To become ISO9001:2015 certified, ADAMS underwent an evaluation process that included: quality management system development, a management system documentation review, pre-audit, initial assessment, and clearance of non-conformances, all of which work to identify corrective actions that eliminate non-conformance to the quality management standard. ADAMS decision to be certified with ISO 9001:2015 was a proactive one that not only anticipates the demands of our customers, but also demonstrates a commitment to providing quality services to all current and future customers. To maintain our certification, ADAMS will perform audits to ensure compliance and to assess initiatives for continued improvement.

For more information on ISO 9001


IMS Policy

ISO 9001